Frequently asked questions

Our Supreme Bundle Teeth Whitening Kit is perfect if you’re starting out with INSTAWHITE as it includes everything you need to get started. Your kit will include:

Teeth Whitening Kit:

1 x LED Light + 1 x Mouth Tray + 3 x Gels + 1x Shade Guide

Teeth Whitening Pen:

1x Teeth Whitening Pen + Instruction Manual

Coconut Mouthwash:

14 Coconut Whitening Sachets x 10ml + Instruction Manual

You will achieve maximum results after 6 uses. Daily use of all the products in the kit, except the teeth whitening pen is recommended for best results, until you reach your desired shade.

Our gel formula has been developed to gently whiten teeth, whilst maintaining no damage to the enamel. The gel works in conjunction with our LED Light to deliver results in just 10 minutes!

Main Ingredients:

Sodium Chloride: Whitens inner teeth stains.

Sodium Bicarbonate: Whitens outer teeth stains.

Pomegranate Seed Extract, Chamomile Flower Extract and Aloe Extract: Activates Gel.

1.Gently clean teeth by brushing with toothpaste.

2.Take the battery out of the LED light, remove plastic and reinsert battery to turn it on.

3.Simply attach the mouth tray to the LED light.

4.Twist top off gel syringe and apply 1/4 of the gel to the top tray and 1/4 to the bottom of the mouth tray

5.Put it in your mouth and turn the light on, relax and let the whitening process begin.

6.The LED light will automatically turn off once your 10-minute session is up.

7.Rinse mouth out with warm water to remove any residue.

Smile!

Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.

Sodium Bicarbonate, Sodium Chlorite, Citric Acid, Aloe Leaf Juice, Pomegranate Seed Extract, Chamomile Flower Extract, Glycerol, Propylene Glycol, Deionized Water, Carbomer, Xanthan Gum, Menthol.

Our mouth tray is made of silicon, so it's super flexible to fit to any mouth shape or size!

We recommend consulting with your Dentist prior to using INSTAWHITE regarding any health concerns you may have.

We recommend consulting with your Doctor prior to using INSTAWHITE regarding any health concerns you may have.

For hygiene reasons we recommend keeping your INSTAWHITE LED light & mouth tray all to yourself. You can of course share the Gel Refills, however, for maximum results it’s best to use the full course as directed.

We recommend waiting until your braces are removed before starting out with our Teeth Whitening Kit.

Our Teeth Whitening Kit is recommended for ages 12 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any INSTAWHITE products online.

Unfortunately, our formula only whitens natural teeth.

Yes! Our teeth whitening kit is still suitable for teeth of all shapes and sizes. We just recommend applying a small portion of gel directly to the teeth as well as the mouth tray before application. The mouth tray is made from a soft flexible rubber that fits comfortably to the shape of your mouth and teeth.

Our teeth whitening pen is also great for those hard to reach places!

A buildup of excess saliva while using our products isn't anything to cause concern and won't affect the outcome of the whitening process at all. If you do find that the build up of saliva is becoming too much during your applications, simply spit any excess into the sink.

We recommend using Gel Refills within 24 months of opening.

The ideal place to store your Gel Refills is in a cool dry place.

We ship worldwide! Please see below for delivery time frames.

UNITED KINGDOM

Royal Mail 1st Class (1-3 Business Days)

INTERNATIONAL

Fedex Tracked (2-7 Business Days)

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays.

LED stands for Light Emitting Diode. It is a device which releases visible light when supplied with an electrical current. Often the light is a single color which can be anywhere between red and blue-violet on the visible light scale. LED lights can be very intense and often brighter than their halogen or incandescent lamp counterparts. They are also a lot cooler as they have very efficient heat-dissipating designs.

LED lights do not need much power but are highly efficient and last a long time, particularly in comparison to other light sources. They do not have a warm-up time, so they switch on at their highest intensity straight away. They are a form of visible light, so they are not a type of ionizing radiation, which means they cannot cause cell mutations and therefore cannot cause cancer. It is a safer alternative to UV light for use in teeth whitening procedures.

LED light works alongside a tooth-whitening agent. The light will not change the color of your teeth if used alone. However, it acts as a catalyst to speed up the reactions when used with a whitening agent. The agent is commonly hydrogen peroxide or Carbamide peroxide, which are both active ingredients. Carbamide peroxide, for example, is a slow-acting bleach that when applied to teeth will react, breaking down into hydrogen peroxide and urea. Urea is a waste product, but the hydrogen peroxide removes superficial stains and deeper discoloration by altering their chemical structure.

Yes, this is found in particular when LED activator light is used in conjunction with carbamide peroxide-based whitening agent gels. Where in the past, UV light had been used as a catalyst to speed up the time taken for teeth whitening to occur, LED light is now a much safer, and more accessible.

LED teeth whitening has been developed to be safe for home use. The use of an LED light source as opposed to older, UV light sources is much safer. However, bear in mind that it involves putting bleach into your mouth, so it is important to follow the instructions which are specific to each different kit.

Simply remove the plastic tab from under the batteries. Reinsert both batteries with the writing facing up and turn on. If you continue having trouble, please contact us.

If you are experiencing difficulties removing the batteries from the back of the LED Light, firmly tap it in the palm of your hand to dislodge them.

Sensitivity: You may find that your teeth temporarily become more sensitive - after LED teeth whitening. This is usually not permanent, and you can look after your teeth by using toothpaste for sensitive teeth.

Gum Irritation: If the whitening agent comes into contact with the delicate tissues of the mouth such as the tongue or gums, the tissues may become irritated. Cell turnover in the mouth is quick, so the irritations will not usually last long.

Damage From Overuse: Repeated tooth whitening in quick succession, using too much whitening agent or leaving the agent on for too long can all cause permanent damage to the teeth. This can be prevented by understanding the instructions of the kit and following them carefully.

The LED light takes 3V coin batteries (CR2450). You can find replacement batteries in your local supermarket, chemist or department store.

INSTAWHITE Teeth whitening Pen is the perfect partner to the Teeth Whitening Kit. Ideally used for those hard to reach places and perfect for those with a busy schedule looking to maintain their results.

We recommend leaving the whitening gel on your teeth for approximately 30 minutes. Once the time is up, just simply rinse your mouth out with water.

1.Gently clean teeth by brushing with toothpaste.

2.Shake the Teeth Whitening Pen for 5 seconds.

3.Remove cap and twist the back part clockwise until the gel covers the pen’s tip.

4.Brush a thin layer of the gel on your teeth for 1 minute and leave it for at least 30 minutes.

5.Smile!

You should get approximately 30+ uses out of each Teeth Whitening Pen.

The Teeth Whitening Pen is used to whiten your teeth on the go. It is compact so it can be taken anywhere and is perfect to use after a coffee with friends or before you go out. It is also great to get to those hard to reach places! Our Teeth Whitening Kit works in conjunction with the LED Light to deliver results in just 10 minutes!

For optimal results we recommend using the Teeth Whitening Gel in conjunction with the LED Light as oppose to the Teeth Whitening Pen.

Simply twist the base of your Teeth Whitening Pen clockwise until you see gel come out on the top on the brush. If you still are having troubles, please contact us.

Sodium Bicarbonate, Sodium Chlorite, Citric Acid, Aloe Leaf Juice, Pomegranate  Seed Extract, Chamomile Flower Extract, Glycerol, Propylene Glycol, Deionized Water, Carbomer, Xanthan Gum, Menthol.

Our Coconut Whitening Mouthwash is the perfect whitening blend combining the ancient technique of oil pulling and infused with our gentle blend of Sodium Bicarbonate.

It also helps remove the plaque from your teeth, keeps your gums healthy and your breath smelling fresh! Oil pulling also extracts toxins and dirt from your mouth, boosting your immune system and eliminating bad breath. By swishing once every two days you are keeping your gums clean and healthy.

We recommend using the Coconut Whitening Mouthwash after brushing your teeth daily. If you use it in conjunction with our Teeth Whitening Kit, Pen or Toothpaste it is best to use it after your applications.

We recommend using approximately 1/3 of the tube/sachet for each use.

1.Cut sachet/tube along dotted line.

2.Squeeze sachet/tube into mouth, swirl for 5-20 minutes.

3.Spit out and rinse your mouth.

4.Smile!

We recommend swishing the Coconut Whitening Mouthwash around for 5 - 20 minutes.

Our Coconut Whitening Mouthwash contains 2 key ingredients: Coconut oil and Natural Peppermint Oil. The natural abilities of organic coconut oil extract toxins from your teeth and gums helping to eliminate bad breath and maintain gum health.

Yes! If you love the taste of coconut, then you’ll love this.

Coconut oil will naturally solidify in colder temperatures. Simply run the tube under warm water to return your Coconut Whitening Mouthwash back to its liquid state.

Our Gel (Refill Packs) are for when you have completed the initial 6-day application process and are now into the maintenance stage of INSTAWHITE! The refill pack comes with 3 gel syringes; no LED device is included. We recommend using your INSTAwhite once per fortnight to maintain your results.

You will get 6 uses out of the Gel Refills, which is 2 uses per syringe. If you find that this is too much you can adjust it to suit you.

Yes, you will need the LED light & mouth tray to INSTAwhite correctly. If this is your first time using INSTAwhite, our Teeth Whitening Kit is the best option and has everything you need to get started. You can purchase this product here -  https://instawhite.co.uk/collections/whitening-products/products/instawhite-led-teeth-whitening-kit

We recommend using 1/4 of the syringe on the top and 1/4 on the bottom of the mouth tray (1/2 syringe total). If you do find this is too much just reduce the amount of gel slightly until you feel comfortable with your applications.

We recommend using your Gel Refills within 24 months of opening.

The ideal place to store your Gel Refills is in a cool dry place.We recommend using your Gel Refills within 24 months of opening.

2x 100% Natural Activated Organic Charcoal powder 30g.

7x Sachet/tubs Organic Coconut Oil Mouthwash.

1x Bamboo Toothbrush.

Our Charcoal powder helps to remove stubborn stains and discoloration from the surface of your teeth for a whiter brighter smile. Each jar contains 2-3 months supply making this one of the most affordable teeth whitening kits for home use.

Our Organic Charcoal Powder is 100% NATURAL, VEGAN & NO ANIMAL TESTING* contains the finest and most premium natural ingredients, so you can whiten your teeth naturally and safely.

1.Put a pinch of the  Organic Charcoal Powder in the palm of your hand.

2.Dip a wet toothbrush into the powder.

3.Brush your teeth for 1 - 2 minutes.

4.Rinse thoroughly to remove any residue.

5.Smile!

After placing your online order, we send you a self-impression kit with full easy-to-follow instructions for you to provide an impression of your current teeth. Once you send us your impression we check it meets our quality standard, to ensure you receive a well fitting product. Then we digitally scan this impression and use that to create your bespoke clip on veneers. From receipt of your suitable impression, the veneer production process takes approximately 3 weeks, but times may vary depending on how busy the production team are. As per our terms, we will never exceed 30 days.

Traditional permanent veneers are applied by dentists to cover issues with your teeth, including missing, discoloured or chipped teeth. This involves very invasive surgery; heavily grinding down your natural teeth to fit the permanent veneers. Permanent veneers can cost thousands! INSTAwhite Clip-On Veneers are a totally pain-free and affordable alternative - they simply clip over the top of your existing teeth and so can be inserted or removed as you require.

Once you place your order we send our your self-impression kit using a tracked service. Once we receive your impressions we enter them into our production schedule and you will receive a date via email when your veneers will be ready and sent out to you. This is approximately 3 weeks, but times may vary depending on how busy the production team are. As per our terms, we will never exceed 30 days.

All INSTAwhite Clip on Veneers are made from safe, bio-compatible dental grade materials, perfect for cosmetic dental products and are BPA and Monomer free.

The self-impression kit allows you to take an impression of your teeth in the comfort of your own home. We’ll provide you with everything you need, trays, putty and a thorough instruction guide which explains the step-by-step process very easily, giving you all the information and timings you need to create a perfect impression! Taking your impression is relatively easy ... it will only take around 5 minutes to complete. Please follow the instructions carefully, as replacement kits will need to be purchased. If you have any questions regarding the impression process please contact us at info@instawhite.com

Don't worry, the majority of people do pass the first time. We're here to help, and after you place your order we'll give you a call with some tips, advice and provide enough putty for you to have a practice go. We'd encourage you to send us a photo of your practice attempt and let us give you some feedback if it's needed. If you don't get it right first time, that's not a problem, there is extra putty included in your kit for another attempt. We ask you to contact us before you do this second attempt so we can let you know what needs to be corrected and give you some advice to help you succeed!

We need to clearly see how your teeth have sunk into the putty from multiple angles. So please take at least 3 photos per impression. This is going to allow us to see more of the detail within the impression and we can then advise further on the suitability of the impression for you. Please send your photos to info@instawhite.com

No. INSTAwhite Clip on Veneers rely on you taking your own dental impression with our self-impression kit, so there’s no need to visit the dentist. However, if you’re having trouble with your self-impression kit, or would just prefer your dentist to take your impression, then this is an option for you. We do still ask that the dentist uses the impression materials provided by us as some other materials are not suitable for our manufacturing process. If in doubt please give us a call to confirm before you go to your dentist.

INSTAwhite Clip on Veneers simply clips over your natural teeth, giving the appearance of your new smile! It does not move, alter, adjust or cause any damage your natural teeth.

The INSTAwhite Clip on Veneers have been designed for temporary, occasional use, and as such is made from a thin, flexible material. If you look after your product well, it can last for multiple uses and many occasions! As the material is heat sensitive, we recommend you do not eat with them or drink hot drinks as this can warp the product. 

All of our veneers come with a 30 day manufacturing warranty as standard.

INSTAwhite Clip on Veneers are a custom-made product and so are tailored specifically for your mouth. If they have been worn then we cannot legally accept the product back due to hygiene reasons. We cannot resell them and cannot offer you a refund. If there is a problem we may be able to remake or alter the product for you at our discretion. For more information, please read our full terms and conditions.

The INSTAwhite Clip on Veneers are ideal for special occasions and nights out, you can drink cold drinks whilst wearing your product. We do not recommend eating whilst wearing these. Do not drink hot drinks whilst wearing them either, as the material is heat-sensitive and is likely to warp and lose its shape.

The mouth is so sensitive that anything new in the mouth takes a period of adjustment; this is the same for permanent traditional veneers. For the first few days you may have a slight lisp & the product may feel strange in the mouth as you get used to it. However, the great thing about the INSTAwhite Clip on Veneers is that - thanks to its innovative thin, flexi material - it generally takes less adjustment time than other products.

We offer a standard delivery service which is free of charge. Your order will be dispatched and should be with you in 3-4 working days. 

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor instawhite run credit searches against you that could impact your credit rating.

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as instawhite have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by instawhite. All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

If you pay by card, instawhite will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

Once instawhite has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call instwahite to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by instawhite and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

As soon as instawhite have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at instawhite from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by instawhite. All transactions take place via connections secured with the latest industry standard security protocols.

No, this is not currently possible for Pay later in 3 purchases.

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

 Once instawhite has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received please call instawhite to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

 As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.